Frequently asked questions

We teach children aged three years and above. Before starting lessons, we encourage parents to help their child become familiar with the swimming pool environment where possible. This can help reduce anxiety and make the transition into lessons smoother and more enjoyable.

Our team will assess your child's age, experience and current swimming ability to ensure they are placed in the most suitable class. If we feel your child will do better in a different class, we will let you know and create a smooth transition. You can also try our class finder.

Where space is available, we may be able to offer trial lessons. Please contact us directly and a member of the team will be happy to discuss the available options.

Go to our bookings page, where you can choose your venue, day and class. Once your booking is confirmed, you will not have to re-book for any future courses. Your place is reserved until you let us know otherwise.

Yes. We offer private lessons for swimmers who would benefit from more individual support. Please contact us for current availability and pricing. More about private lessons.

Yes. We welcome adult swimmers of all abilities, whether you are learning to swim for the first time, building confidence, or looking to improve your technique. More about adult lessons.

Yes! Our parties include exclusive use of the pool during your booking, supervised water-based activities, and plenty of fun for swimmers of all abilities. Party packages, availability and pricing vary by venue, so please contact our team for more information. More about pool parties.

Please arrive at least 10 minutes before the lesson is due to begin. After changing into swimwear, introduce yourself to a member of our team and we will guide you through everything you need to know.

We pride ourselves on small class sizes to maximise learning and individual feedback. All Ducklings and Stages lessons have a maximum of 6 swimmers per teacher. Advanced classes have a maximum of 8 swimmers per teacher.

Yes. All members of staff who work with children undergo the appropriate DBS checks in line with safeguarding requirements.

Yes. Parents and guardians are welcome to watch lessons from the designated viewing area where facilities allow. We ask that spectators avoid distracting swimmers during lessons to help maintain concentration and safety.

All swimmers should bring swimwear and a towel. Swimming goggles are optional but can help many swimmers feel more comfortable and confident in the water. All flotation aids are provided by Swimsound, including swim fins and other buoyancy aids.

Depending on the age, ability and needs of the swimmers, lessons may be taught from the poolside or in the water. Every class is assessed individually to ensure the most effective teaching environment.

This is completely normal and something our teachers have lots of experience with. We work at each child's pace, focusing on building trust, confidence and enjoyment in the water. We never force children to participate and will work closely with both the swimmer and parent to ensure they feel comfortable.

Every swimmer is continuously assessed throughout the term. Lessons follow recognised national award schemes, ensuring a clear pathway of progression. You can see what your child is working towards on the app.

Certificates and badges are presented twice each year, usually in June and December, to celebrate the progress swimmers have made.

Every swimmer progresses at their own pace. Age, confidence, attendance and previous experience can all influence progression. Our focus is on strong technique, water confidence and safety skills rather than rushing through stages.

Yes. If a swimmer progresses more quickly than expected or would benefit from a different class, our teaching team will discuss suitable options with you.

Lesson fees are payable at the start of each new block of lessons. After the original booking, all future payments are invoiced by email. You will not need to re-book online.

Yes. Lessons continue throughout half-term breaks and Easter holidays. Lessons usually pause for about two weeks over Christmas and for the summer holiday break. Any planned breaks are always communicated in advance.

Group lessons: your booking reserves a place specifically for your child, so we are unable to offer refunds or credits for lessons missed due to illness, holidays or other personal circumstances. Private lessons reserve dedicated instructor and pool time, so missed sessions are non-refundable.

If you wish to cancel your place, please contact us as soon as possible. Any notice periods, cancellation terms or future booking arrangements will be explained by our team.

In the unlikely event that we need to cancel a lesson due to circumstances beyond our control, we will contact affected customers as quickly as possible and explain any replacement lesson or credit arrangements available.

No. All future courses are invoiced by email, and the email includes a payment link.

Our staff follow established emergency action plans and work closely with the venue's lifeguards and management team to handle the situation quickly and safely. Parents or guardians are informed as soon as possible if their child is involved in any incident requiring medical attention.

The safety and wellbeing of our swimmers is our highest priority. We operate robust safeguarding procedures, ensure staff receive appropriate training, and follow recognised industry guidance, including the Wavepower child protection policy.