Before Booking
We teach children aged three years and above. Before starting lessons, we encourage parents to help their child become familiar with the swimming pool environment where possible. This can help reduce anxiety and make the transition into lessons smoother and more enjoyable.
Our team will assess your child’s age, experience and current swimming ability to ensure they are placed in the most suitable class. If we feel your child will do better in a different class, we will let you know and create a smooth transition.
Where space is available, we may be able to offer trial lessons. Please contact us directly and a member of the team will be happy to discuss the available options.
You can go to our bookings page, where you can find the desired venue, day, and class. Once your booking is confirmed, you will not have to re-book for any future courses. Your place is reserved until you let us know otherwise.
Yes. We offer private lessons for swimmers who would benefit from more individualised support. Please contact us for current availability and pricing. Click here for more information.
Yes. We welcome adult swimmers of all abilities, whether you are learning to swim for the first time, building confidence, or looking to improve your technique. Click here for more information.
Yes! We offer fun and exciting swimming pool parties that are perfect for birthdays and special celebrations. Our parties include exclusive use of the pool during your booking, supervised water-based activities, and plenty of fun for swimmers of all abilities.
Party packages, availability and pricing vary by venue, so please contact our team for more information. We will be happy to discuss your requirements and help you plan a memorable celebration. Click here for more information.
During Swimming Lessons
Please arrive at least 10 minutes before the lesson is due to begin. After changing into swimwear, introduce yourself to a member of our team and we will guide you through everything you need to know.
We pride ourselves on maintaining small class sizes to maximise learning and individual feedback.
- Beginner and intermediate classes: maximum of 6 swimmers per teacher
- Advanced classes: maximum of 8 swimmers per teacher
Yes. All members of staff who work with children undergo the appropriate DBS checks in line with safeguarding requirements.
Yes. Parents and guardians are welcome to watch lessons from the designated viewing area where facilities allow. We ask that spectators avoid distracting swimmers during lessons to help maintain concentration and safety.
All swimmers should bring:
- Swimwear
- A towel
Swimming goggles are optional but can help many swimmers feel more comfortable and confident in the water.
All flotation aids are provided by Swimsound. We use a range of teaching equipment, including swim fins and other buoyancy aids, to support swimmers as they develop confidence and independence in the water.
Depending on the age, ability and needs of the swimmers, lessons may be taught from the poolside or in the water. Every class is assessed individually to ensure the most effective teaching environment.
This is completely normal and something our teachers have lots of experience with. We work at each child’s pace, focusing on building trust, confidence and enjoyment in the water. We never force children to participate and will work closely with both the swimmer and parent to ensure they feel comfortable.
Progress and Development
Every swimmer is continuously assessed throughout the term. Lessons follow recognised national award schemes, ensuring a clear pathway of progression.
Customers will be able to see what their child is working towards on the app.
Certificates and badges are presented twice each year, usually in June and December, to celebrate the progress swimmers have made.
Every swimmer progresses at their own pace. Factors such as age, confidence, attendance and previous experience can all influence progression. Our focus is on developing strong technique, water confidence and safety skills rather than rushing through stages.
Yes. If a swimmer progresses more quickly than expected or would benefit from a different class, our teaching team will discuss suitable options with you.
Payments & Policies
Lesson fees are payable at the start of each new block of lessons.
After the original booking, for all future payments an invoice will be sent out via email. You will not need to re-book online.
Yes. Lessons continue throughout half-term breaks and Easter holidays.
Lessons usually pause for:
- Approximately two weeks over Christmas
- The summer holiday break
Any planned breaks will always be communicated in advance.
Group Lessons
Your booking reserves a place specifically for your child. Unfortunately, we are unable to offer refunds or credits for lessons missed due to illness, holidays or other personal circumstances.
Private Lessons
Private lessons reserve dedicated instructor and pool time. For this reason, missed sessions are non-refundable.
If you wish to cancel your place, please contact us as soon as possible. Any notice periods, cancellation terms or future booking arrangements will be explained by our team.
In the unlikely event that we need to cancel a lesson due to circumstances beyond our control, we will communicate with affected customers as quickly as possible and explain any replacement lesson or credit arrangements available.
You do not need to re-book for the next course. All future courses will be invoiced via email. The email will include a payment link.
Safety
In the event of an emergency, our staff will follow established emergency action plans and work closely with the venue’s lifeguards and management team to ensure the situation is handled quickly and safely. Parents or guardians will be informed as soon as possible if their child is involved in any incident requiring medical attention
The safety and wellbeing of our swimmers is our highest priority. We operate robust safeguarding procedures, ensure staff receive appropriate training, and follow recognised industry guidance to provide a safe and supportive learning environment.
